Request a refund

In the RUAS print portal and the Campus Print app you submit a request to have your private print credit refunded to your bank account. The remaining balance will be refunded to your bank account within 2-3 weeks of receiving your request. There is no minimum balance to request the refund. You also don't pay an administrative fee. 

Request in the RUAS print portal

1. Go to the print portal.
2. Log in with RUAS account or guest account.
3. Click the [Credit] tab.
4. Click [Refund].
5. Enter name of account holder, email address and IBAN.
6. Click the [Request credit refund] button.
7. Log out;
   - Students: click X in your browser's tab to log out. Note that you are not really logged out until all tabs are closed.
   - Guests: Click the button and click then [Log out].

Request in the Campus Print app

Important: You cannot request a refund when automatic top-up is switched on. You need to disable it first in the print portal. (Enable and disable automatic top up)

1. Open the Campus Print app.
2. Tap [Top up], next to your print credit.
   
3. Select [Refund] in the menu.
4. Enter name of the account holder, your email address, and the IBAN number of your bank account.
5. Tap [Request credit refund].